Our commitment to protecting your data rights under UK GDPR.
Last updated: January 2024
glowing-fern is committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we meet our obligations under these regulations.
glowing-fern acts as the Data Controller for personal data collected through this website. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 47 Greenfield Business Centre, Bristol, BS2 8QJ, United Kingdom
The UK GDPR provides you with the following rights regarding your personal data:
You have the right to be informed about how we collect and use your personal data. We provide this information through our Privacy Policy and this GDPR page.
You have the right to request a copy of the personal data we hold about you. This is commonly known as a "Subject Access Request" (SAR). We will respond to your request within one month.
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we limit the way we use your personal data in certain situations, such as when you contest the accuracy of your data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have rights relating to automated decision-making, including profiling. We do not currently use automated decision-making that produces legal effects concerning you.
To exercise any of the rights described above, please contact us using the details provided. We may need to verify your identity before processing your request. We will respond to your request within one month, though this period may be extended by two further months where necessary.
We only process your personal data when we have a lawful basis to do so. The lawful bases we rely on include:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.